Frequently Asked Questions
Does my surfboard come with fins?
No, our boards do not come with fins. You have the choice of FCS or Futures fin systems. Fins are sold separately.
Do you offer EPS and/or Epoxy surfboards?
Yes we offer both technologies in custom boards in Stringered blanks.
Can i order 1,2,3,4 or 5 fin plug set up in my custom?
Yes, you can order what ever your want on your custom order. If it doesn’t show it’s available then please contact us.
What do the carbon patches on the tail of boards do?
Carbon patches strengthen the Heel and toe wear areas of your board. You can order these on any custom made surfboard or choose not to have them. They come standard on most models unless they are not shown in the image.
Can I order a spray on my custom?
Yes you can. Provide your own artwork or use art work templates supplied.
Can i purchase a gift voucher?
Yes gift vouchers are now available for purchase. Please contact us to purchase.
How long does it to to make a board?
Generally 4-6 Weeks. All time frames depending on depth of detail.
Can i change my order, if i change my mind?
If you do decide to change your mind, please contact us immediately. Depending on what you want changed, and the process your board is up to, it may be possible.
How can i track my boards progress?
If you would like to know exactly where your board is up to, please feel free to give us a call. We can tell you exactly what stage your board is at.
What is your return policy?
Please check out our returns page.
Can you deliver overseas?
Yes, we can deliver overseas too regions under our distribution . For a quote on shipping a board to you, please contact us with your address.
How much does shipping cost?
Price depends on where your surfboard/s and products are being shipped. Please check out our shipping page for more info.
How long does it take to ship a board?
Order before 11:00pm AEST, on the east coast, you will receive your items in 1-4 business days. The rest of Australia are expected to receive your items within 3-14 business days depending on your location. If you have any questions please don’t hesitate in contacting us via our contact page. The delivery times provided are estimates only. Onboard Industries will not be held accountable for late deliveries or loss or damage relating to late deliveries.
How do you pack and ship your boards?
We take to upmost care when packing and sending your new baby. Depending on the region in which your board is destined, we will wrap it in bubble wrap, then either cardboard around the rails, nose and tail or straight into a box.
How do i know my board has been shipped?
Once your board is shipped we will send through an email with all the details you need to track your precious cargo.