Frequently Asked Questions

I want to get some advise on board design, and specifications before I order. 

Send through all questions to and one of our staff will be quick to help you with your queries.

Can i collect my order from one of the Onboard Store's in Australia rather than paying for shipping?

Yes. After you have built your custom board, select the ‘pick up’ option in the checkout and you will have the option to collect your new custom board from either of our stores in Mona Vale, or Byron Bay. This is freight free and will not have any additional shipping costs.

Where will my board be built? 

All customs will be shaped in Sydney, mainly out of our factory in Mona Vale. The shaped blanks will then be sent to various glassing facilities depending on different specifications such as tints, materials & shape. Most PU boards will be glassed in Mona Vale, Sydney, and Spine-Teks are glassed out of Kina Road in Tweed Heads.

Item does not fit or is the wrong size. 

Let us know via. and we will shoot through a return label to send the product back. We can either send you a size up/ down or refund you for your purchase.

Does my surfboard come with fins?

No, fins will not be included in your board order unless you specify that you would like glassed in fins for your custom board. If you need fins with your board, you can let us know & ask for choice advise in the confirmation email post custom order.

Do you offer EPS and/or Epoxy surfboards?

Yes we offer both technologies in custom boards in Stringered blanks.

Can I order 1,2,3,4 or 5 fin plug set up in my custom?

Yes, you can order what ever your want on your custom order. If it doesn’t show it’s available then please contact us.

What do the carbon patches on the tail of boards do?

Carbon patches strengthen the Heel and toe wear areas of your board. You can order these on any custom made surfboard or choose not to have them. They come standard on most models unless they are not shown in the image.

Can I order a spray on my custom?

Yes you can. Provide your own artwork or use art work templates supplied.

Can I purchase a gift voucher?

Yes gift vouchers are now available for purchase. Please contact us to purchase.

How long does it to to make a board?

Generally 4-6 Weeks. All time frames depending on depth of detail.

Can I change my order, if I change my mind?

If you do decide to change your mind, please contact us immediately. Depending on what you want changed, and the process your board is up to, it may be possible.

How can I track my boards progress?

If you would like to know exactly where your board is up to, please feel free to give us a call on 02 9997 8266. We can tell you exactly what stage your board is at.

What is your return policy?

Please check out our returns page.

Can you deliver overseas?

No, unfortunately we cannot ship or deliver boards to overseas destinations. However, depending on your location, if you get in contact with us, we can point you in the right direction to try get a board under your feet.

How much does shipping cost?

Price depends on where your surfboard/s and products are being shipped. Please check out our shipping page for more info.

How long does it take to ship a board?

Order before 11:00pm AEST, on the east coast, you will receive your items in 1-4 business days. The rest of Australia are expected to receive your items within 3-14 business days depending on your location. If you have any questions please don’t hesitate in contacting us via our contact page. The delivery times provided are estimates only. Onboard Industries will not be held accountable for late deliveries or loss or damage relating to late deliveries.

How do you pack and ship your boards?

We take to upmost care when packing and sending your new baby. Depending on the region in which your board is destined, we will wrap it in bubble wrap, then either cardboard around the rails, nose and tail or straight into a box.

How will my board get to me, and can it be tracked? 

Once completed in production, your board will be wrapped thoroughly in bubble wrap, boxed up and sent out within 1 day of production completion. It will then be given to TFM freight services to be delivered to your home address. Once booked in, you will receive an automated email from us including your receipt of purchase and tracking details & instruction for your new board order.